Who Are We
What Data We Gather
We may collect the following information:
• Contact information including email address and telephone number
• Demographic information, such as postcode, preferences and interests
• Website usage data
• Other information relevant to client enquiries
How We Use This Data
Collecting this data helps us understand what you are looking for from the company, enabling us to deliver improved products and services. Specifically, we may use data:
• To contact you in response to a specific enquiry
• For our own internal records
• To improve the products and services we provide
• To customise the website for you
• To send you promotional emails about products, services, offers and other things we think might be relevant to you, if you give us your permission to do so
• To contact you via email, telephone or mail for market research reasons
Personal data will be only kept for an appropriate period and will be deleted thereafter.
Cookies And How We Use Them
What Is A Cookie?
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website. Cookies allow websites and applications to store your preferences to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.
• Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
• Test content on our website. For example, some of our users might see one piece of content, the other users may see a different piece of content.
• Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
• To recognise when you return to our website. We may show your relevant content or provide functionality you used previously.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
The information submitted through contact form submissions are only used for us to contact you so that we can answer your enquiries, not for marketing purposes.
Controlling Information About You
When you fill in a form or provide your details on our website, you may see one or more tick boxes allowing you to opt-in to receive communications from us by email, telephone, text message or post.
If you have agreed that we can use your personal data, you can change your mind easily, via one of these methods:
• Send an email to: firstname.lastname@example.org
• Write to us at:
5 Wessex Way
We will never pass, distribute or sell your personal information to third parties unless we have your explicit permission, or the following circumstances apply:
a. If we sell any or all our business to the buyer.
b. Where we are legally required by law to disclose your personal information.
c. To further fraud protection and reduce the risk of fraud.
d. To provide our suppliers with data they require to ensure delivery of your product or service.
Should we supply your data to a supplier we will seek to ensure they have a nominated data controller. Any other data controller will ensure that your personal data is only used for the purposes of delivering products or services, and not for marketing purposes.
Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998 and General Data Protection Regulations.
We will always hold your information securely.
The security of your personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage, is completely secure. While we strive to use commercially acceptable means to protect your Information, we cannot guarantee its absolute security.
Links From Our Site
Our website may contain links to other websites.
Please note that we have no control of websites outside our domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.
Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.
Embedded Content from Other Websites
Articles on this site may included embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We use Google Analytics https://policies.google.com/privacy. To opt out of analytics tracking you will need to download the Google Analytics Opt-Out Browser Add-On https://tools.google.com/dlpage/gaoptout.
Our data controller is responsible for the keeping and use of your personal information. Their contact email for these purposes is email@example.com
Subject Access Request
In accordance with Section 7 of the Data Protection Act 1998 you have the right to access any information that we hold relating to you. This is commonly referred to as a subject access request. Please note that we reserve the right to charge a fee of £10 to cover the costs incurred by us in providing you with the information.
Right to Withdrawal
You have the right to withdraw your personal data at any time that you wish to do so. If you decide that you no longer wish us to hold your personal data, then please contact us at firstname.lastname@example.org with your request.
Should you be concerned that your information has not been handled correctly, such as being lost or disclosed to others without your permission, then you have the right to complain. You should contact our data controller on email@example.com outlining your concerns and they will try to resolve the matter with you. Should you feel that you wish to escalate your complaint then you should contact the Information Commissioners Office, details below:
Telephone 0303 123 1113
If you have any questions about this policy, please email firstname.lastname@example.org or write to:
5 Wessex Way